Responsibilities

The Sales & Service Engineer is to assist the Senior Engineer and Manager for the day-to-day activities. He also reports to the Senior Engineer and Sales & Service Manager for completing the tasks assigned: –

• Assist in preparing the quotation / proposal upon client requirement
• Performing related tasks assigned by superior within timeline
• To support and provide advice to team member when required
• To work hand in hand with Contractors and Customers
• To compile the commercial proposal inclusive of all the job scope such as civil, M&E, test run & commissioning as well as operation (if any)
• Representing the organization in dealing with client, supplier or other bodies
• To ensure company sales growth
• To involve in system design, development, testing, and site supervision
• Customer Support/ Troubleshooting and Resolution
• Provide phone and on-site customer support
• Make sure customer site comply with all parameters from rules and regulation
• Assist boiler inspection with JKKP and customers.
• Assist sales in wastewater, boiler, and cooling water treatment.
• Administer customer field training/ education (formal/informal) including documentation and procedures.
• Perform ad-hoc duties assigned by the Management from time to time